Cancellation Policy

At Bakers Circle India Pvt. Ltd., we understand that plans change. Because our products are frozen, perishable, and require cold-chain handling, cancellations are governed by the timelines below.

1. Cancellation window

• Orders can be cancelled free of charge within 60 minutes of placing the order, provided the order has not yet been dispatched.
• Once an order has been packed and handed over to the cold-chain courier, it cannot be cancelled.
• Bulk / HoReCa (hotel, restaurant, café) orders may be subject to a separate cancellation schedule agreed at the time of the purchase order.

2. How to cancel

To request a cancellation, please contact us with your Order ID via any of the following:

• Email: hello@bakerscircle.in
• Phone / WhatsApp: our customer support number listed on the Contact page

3. Cancellations initiated by us

In rare cases we may need to cancel an order due to stock unavailability, delivery serviceability, quality checks failing, or reasons beyond our reasonable control. In such cases the full amount will be refunded to your original payment method.

4. Refund of cancelled orders

Refunds for eligible cancellations are processed as per our Refund Policy — typically within 3–7 business days to the original payment source.

5. Contact

For any questions about this policy, please write to us at hello@bakerscircle.in.