Refund Policy

Because our products are frozen and perishable, we cannot offer a general returns programme. However, we stand fully behind product quality and will make it right if something has gone wrong with your order.

1. When you are eligible for a refund

• Product delivered was damaged, tampered with or leaking at the time of delivery.
• Product arrived thawed or with a broken cold-chain seal.
• Wrong item, wrong variant or wrong quantity was delivered.
• Product is past its best-before date at the time of delivery.
• Order was cancelled by us as per the Cancellation Policy.

2. How to raise a refund request

• Contact us within 24 hours of delivery at hello@bakerscircle.in.
• Share your Order ID, a short description of the issue, and clear photos/videos of the product and packaging.
• Please do not discard the product or packaging until the request is resolved.

3. Review & resolution

Our team will review your request within 2 business days. Depending on the issue we may offer a replacement, store credit, or a refund to the original payment method.

4. Refund timelines

• Approved refunds are initiated within 2 business days of approval.
• Amounts typically reflect in your original payment method within 3–7 business days, depending on your bank or card issuer.
• Refunds for Razorpay payments are processed back to the same source (UPI / card / netbanking / wallet).

5. Non-refundable situations

• Issues reported after 24 hours of delivery.
• Products damaged after delivery due to improper storage (e.g. not refrigerated on receipt).
• Change of mind after the order has been dispatched.

6. Contact

Questions about this policy? Write to hello@bakerscircle.in or visit the Contact page.